NURS FPX 4050 Assessment 3 Care Coordination Presentation to Colleagues

Care Coordination Presentation to Colleagues

Good morning colleagues. I welcome you all for today’s presentation on coordinated care and basic concepts revolving around the topic. This session aims to provide essential knowledge about care coordination, practical strategies for collaborating with our patients and communities, change management strategies, and highlight ethical-decision making and the impact of healthcare policies on care coordination. Moreover, we will discuss nurses’ crucial role in maintaining the continuum of care. Let us move ahead in the presentation. 

Evidence-based and Culturally-sensitive Strategies for Collaboration 

First, we will discuss research-based and culturally appropriate strategies to collaborate with patients and their families in community settings effectively. These strategies are; shared-decision making and culturally competent care. 

Shared-decision Making

A patient and family-centered approach that revolves around collaborative discussions between providers, patients, and their families about patients’ healthcare treatment options, care plans, and objectives will assist in making informed choices (AHRQ, 2020). This strategy is implemented by providing evidence-based information, which includes risks and benefits associated with the treatment options to promote informed decision-making. This strategy aims to respect patients’ rights, cultural values, and preferences and ensure that patients’ views are equally important in managing health conditions.

Cultural Competence

Another effective way to collaborate with patients and their families is to provide culturally competent care. For this purpose, healthcare providers must develop cultural competence by recognizing and respecting patients’ cultural values, practices, and beliefs. Moreover, using appropriate language to convey healthcare information will enhance patients’ trust, and tailoring treatment plans according to patient’s needs and preferences will improve patient satisfaction levels. A study by Handtke et al. (2019) claims that cultural competence can reduce disparities and increase consumer satisfaction, eventually improving healthcare quality. 

Change Management and its Impact on Patient Experience

The change management strategies significantly impact the healthcare industry, directly affecting patient experiences and quality of care.  Two different concepts must be distinguished for better understanding – patient experience, which incorporates a variety of interactions that patients encounter during their care period in a healthcare organization. It is considered an important dimension that depicts the quality of healthcare services provided to patients (Oben, 2020). The other is patient satisfaction, which indicates healthcare providers’ success in meeting the patient’s needs and desired objectives. 

Effective communication, comprehensive care, and care coordination are critical aspects of change management that directly impact patient experiences. Clear and open lines of communication between healthcare providers and patients are pivotal in enhancing patients’ trust in the healthcare services and engaging patients in their care by informing them about health conditions, treatment options, and further progress of the diseases (Kwame & Petrucka, 2021). Additionally, appropriate communication techniques and frequent correspondence with patients and their families can result in desired outcomes, enhancing patient satisfaction levels.